Customer satisfaction2018-11-01T15:40:48+00:00
//Customer satisfaction

Customer satisfaction

When you talk, we listen. We regularly include your suggestions and feature requests in our roadmap for future enhancements. No demand is too big or too small when it comes to ensuring LogPoint is the best possible solution for you.

LogPoint’s next-gen SIEM solution works for anyone, anywhere and at any time. Our dedicated support team is prepared 24/7 to accommodate any request you might have. We go the extra mile to resolve your requests, with a satisfaction score of more than 97% on our support tickets.

Our Help Center is the heartbeat behind all of this. It’s where customers and partners can find whatever they need through the LogPoint community, whether materials available for download or personalized, human customer support. The Help Center is the direct link between our developers and our customer community, enabling fast and efficient collaboration for any request. You can request support for new applications, often free of charge, for off-the-shelf software products that exist in your infrastructure.

Give us a call anytime to discuss how we can improve your experience.

“Vendor always willing to help. Excellent support. Our requirements are met when we have special needs”

“Easy solution to implement. Support and pre-sales proximity. Easiness to integrate logs. (free of charge parsing/normalization process)”

Validated trust

“Software easy to use. Strong support of Logpoint. Customer needs oriented, additional features asked have been provided.”
Solution Manager, Manufacturing Industry
“Easy implementation, great products, highly competitive licensing. LogPoint is highly involved and customer focused – challenges solved in fashionable time”

Thanks in large part to customers like you, LogPoint scored a 4.5 point average in the Gartner Peer Insights review for Security Information and Event Management (SIEM), with 85% of our customers ready to recommend our solution to peers.

The ratings come from customers at companies of all sizes and from a wide range of industries across the globe.

Here is a selection of what our customers are saying:

Partner collaboration

At LogPoint, we’re willing to go above and beyond to enable your success. Simply put, your success is our success. We’ve built a community of partners and customers by establishing trust and rapport. We believe in collaborating with you when we evaluate our products and services so we’re all moving in the same, positive direction. This sets the stage for long-term, satisfied partnerships.

When it comes to partnering with LogPoint, we believe simplicity is the name of the game – a licensing model with no surprises, a superior support system and, of course, cutting-edge technology. We can help you take the mountains of data you collect and turn it into real-world strategies and intelligence. That intelligence can be used to improve your cybersecurity capabilities and provide immediate, tangible business value.

Our partners also play a vital role in establishing our customer service reputation. They allow us to deliver a higher level of personalized service to satisfy all your needs.