Accommodation services need to think about multiple endpoints and the remote connections they rely on to run operations. Electronic door locks, HVAC controls, alarms and a full range of Internet of Things (IoT) devices can fall under the control of cybercriminals aiming to disrupt normal operations.
The risk of hotels becoming a victim to cyber-crime is even higher, as most of the people in accommodation services who deal with computer systems (e.g., front office managers and accountants) are not IT experts and have only some familiarity with computer systems, making improvements to hospitality cybersecurity a necessity.
Hackers have checked in for a long stay in the hospitality industry. Accommodation and food services are falling victim to cyberattacks, with hotels and restaurants as some of the main targets. Most of the breaches are financially-driven, planned by external actors with the goal of attacking targets of
opportunity and compromising payment card data. Use of stolen credentials is yet another breach that the services industry has been faced with, facing both external factors as well as misuse of privilege