Security in the service and hospitality industry

The threat of cyber-crime is becoming an increasing issue for many organizations and businesses. This includes the service and hospitality industry, as new advances in computing systems have emerged, such as cloud computing, social media, and big data.

Hospitality cybersecurity

Ensuring your guests’ security is a standard practice in accommodation services, but the focus has traditionally been around physical property. Guests rely on hotels to keep themselves and their possessions safe during their stays. When they leave valuable items in their rooms, they just put the lock on their doors or use the room safe – but what about hospitality cybersecurity?

Change of focus

Guests may mistakenly assume the same level of security in the hospitality industry for physical property extends to the digital assets that reside on their laptops and smartphones when they use hotel Wi-Fi connections. Hotels need to be certain they are delivering a consistent level of security to guests and their possessions, whether they are physical or digital, putting hotel cybersecurity in focus.

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LogPoint for DAV

LogPoint for DAV customer case

With LogPoint, DAV has:

  • a complete, failure-resistant, tamper-proof and audit-ready storage of all log data
  • reduced the number of false positives

By providing comprehensive analytics and user-friendly dashboards, the LogPoint solution helps ensure GDPR compliance.

At risk on several levels

Accommodation services need to think about multiple endpoints and the remote connections they rely on to run operations. Electronic door locks, HVAC controls, alarms and a full range of Internet of Things (IoT) devices can fall under the control of cybercriminals aiming to disrupt normal operations.

The risk of hotels becoming a victim to cyber-crime is even higher, as most of the people in accommodation services who deal with computer systems (e.g., front office managers and accountants) are not IT experts and have only some familiarity with computer systems, making improvements to hospitality cybersecurity a necessity.

Threats to security in the hospitality industry

Hackers have checked in for a long stay in the hospitality industry. Accommodation and food services are falling victim to cyberattacks, with hotels and restaurants as some of the main targets. Most of the breaches are financially-driven, planned by external actors with the goal of attacking targets of
opportunity and compromising payment card data. Use of stolen credentials is yet another breach that the services industry has been faced with, facing both external factors as well as misuse of privilege