Logpoint Support and Serviceswe’re here for you 

At Logpoint, we are committed to supporting you in your journey to cybersecurity maturity. We provide support, training, and additional services that help you realize the full benefits of our platform. 

Logpoint Support 

Logpoint provides continuous support and system monitoring worldwide, regardless of your location or time zone. We focus on keeping your business safe with our tools, resources, and experts by your side.   

Logpoint consistently receives high satisfaction rankings for support with a 4.6 rating in Gartner Peer Insights and a 95% rating in Info-Tech’s Data Quadrant Reports. Our customers especially appreciate the timeliness of Logpoint’s response to customers and the quality of technical support provided. Our median first response time is less than an hour.  

Need help? 

Logpoint Community

Find answers, ask questions, and get tips from other Logpoint users.

Help Center 

Contact Logpoint Support 

Documentation

User and admin guides, and product documentation  

Support Packages 

Discover our support options and conditions 

Standard and Extended Success Plans 

Logpoint customers can benefit from our Success Plans to speed up the process of implementation, configuration, and learning to use a new system. These services are designed to leverage our knowledge and experience to speed up adoption and empower our customer’s teams to make the best use of our solutions.  

All Logpoint customers have access to our standard success plan, including selected services for smooth onboarding. In addition to standard services, our customers can purchase extended success packages for: 

  • Installation and Deployment
  • System and User Configuration
  • Log Source Configuration
  • Developing and Implementing Use Cases 

Logpoint Certified Training 

Our Certified User, Administrator, Director, and SOAR training courses have long been popular with customers and partners. Our training is perfect for those who are new to Logpoint or are existing users who want to improve their skills and acquire information about new product features. 

Operations Monitoring 

Customers of Logpoint on-premises solution can benefit from our operations monitoring services.  

Our dedicated team monitors and maintains the system, ensuring that the Logpoint solution is always up-to-date and operating optimally. This frees up time spent on system maintenance, so customers can focus on high-priority tasks like investigating and responding to threats.