LogPoint breaks the scale in the Info-Tech 2020 Emotional Footprint report

With an overall Customer Satisfaction score of 9,3 (out of 10) vs. the 8,2 industry average, LogPoint is defined as an “Outlier” among Champions in the Info-Tech 2020 Emotional Footprint report for SIEM. LogPoint demonstrates an industry-leading ability to establish and maintain a positive vendor-customer relationship while delivering product effectiveness.

Info-tech data quadrant 2020

LogPoint is named a Champion and industry Leader in the 2020 Emotional Footprint report for SIEM. Customers are ranking LogPoint as #1 when it comes caring about the relationship, providing effective service and maintaining client friend policies. Customers appreciate our transparency and the fact that we over deliver on our promises.

With a net emotional footprint of 95 out of 100, LogPoint emerges as a clear leader among the 12 SIEM vendors evaluated in the Emotional Footprint report. LogPoint is receiving top scores in 13 out of 25 questions in the five main categories:

Product impactNegotiation and contract
ReliableTransparent
FairOverdelivering
Strategy and innovationService experience
Helping innovateEffective
Continually improvingCaring
Appreciating incumbent statusRespectful
InspiringEfficient
Conflict resolution
Client friendly

LogPoint is named a Champion and industry Leader in the 2020 Emotional Footprint report for SIEM. Customers are ranking LogPoint as #1 when it comes caring about the relationship, providing effective service and maintaining client friend policies. Customers appreciate our transparency and the fact that we over deliver on our promises.

With a net emotional footprint of 95 out of 100, LogPoint emerges as a clear leader among the 12 SIEM vendors evaluated in the Emotional Footprint report. LogPoint is receiving top scores in 13 out of 25 questions the five main categories:

Product impact

  • Reliable
  • Fair

Negotiation and contract

  • Transparent
  • Overdelivering

Strategy and innovation

  • Helping innovate
  • Continually improving
  • Appreciating incumbent status
  • Inspiring

Service experience

  • Effective
  • Caring
  • Respectful
  • Efficient

Conflict resolution

  • Client friendly

About Info-Tech Research Group

Info-Tech Research Group is the world’s fastest growing information technology research and advisory company, proudly serving over 30,000 IT professionals. Info-Tech produce unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. Info-Tech partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.

The Security Incident and Event Management Emotional Footprint Report measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.