How does LogPoint support customers and partners?
LogPoint offer global support with 24×7. engaged through a modern ticketing system (Zendesk) or by phone. Our Help Center is where partners, customers, and prospects get access to support, the LogPoint app-store, community, and all relevant documentation
Escalation procedures are supported in local language In-region and have a clear structure ranging from front desk to CEO. TOP 25 customers and partners have LogPoint VIP Service Level Agreements with dedicated Technical and Commercial account management
Where does LogPoint provide support?
All over the world. LogPoint has a global support team of more than 45 employees that provide “follow-the-sun” support to customers and partners. While the primary language for LogPoint support is English, we have local language support in France, Germany, Denmark, Sweden, and Finland.