Welcome to LogPoint Support – we’re here for you 

LogPoint provides continuous support and system monitoring worldwide, regardless your location or time zone. Focus on keeping your business safe with our tools, resources, and experts by your side.  

LogPoint consistently receives high satisfaction rankings for support with a 4.6 rating in Gartner Peer Insights and a 95% rating in Info-Tech’s Data Quadrant Reports. Our customers appreciate especially the timeliness of LogPoint’s response to customers and the quality of technical support provided. Our median first response time is less than an hour. 

LogPoint Community

Visit the LogPoint Community to find answers, ask questions and get tips from other LogPoint users. 

Go to the community

Explore LogPoint support & monitoring plans 

Global Support 

LogPoint Standard Support gives direct access to LogPoint support staff and all the assistance you need. You get access to the LogPoint app store, Community, all relevant documentation in our Doc Portal, and software updates through our Help Center. We also offer 24/7 support for assistance wherever you are and whenever you need it. 

Choose the level of support according to your needs 

  Standard Support  Extended Support 24/7 
Access to Support Portal     
Access to Help Center, including free software updates     
Access to Knowledge Resources     
First Response SLA     
Service Hours  Business hours (9-5)  24/7 
Pricing Included in the license cost  Contact us 
Download Global Support brochure

Operations Monitoring 

In addition to support, LogPoint offers Operations Monitoring to help keep track of your system and keep it running efficiently. The Operations Monitoring service helps in monitoring the health and status of the LogPoint platform, protecting your business from threats. 

Why choose Operations Monitoring 

Availability and resilience

Save up to 50% of your time on maintenance tasks 

solution

Have your LogPoint solution always up to date 

advice

Get reviews and advice from our experts

Our dedicated team monitors and maintains the system, ensuring that your LogPoint solution is always up-to-date and operating optimally. LogPoint Operations Monitoring frees up time spent on system maintenance, so you can focus on high-priority tasks like investigating and responding to threats.  

How Operations Monitoring supports your organization 

  • LogPoint and OS monitoring 
  • Hardware monitoring and service assistance 
  • Recommendations for improved performance 
  • Creating and managing support tickets 
  • Monthly system reports 
  • LogPoint upgrade assistance 
  • Automatic system checks 
  • Manual system checks 
  • Service hours in your time zone 
Download Operations Monitoring brochure