Once Strata had been established in 2014, the task started on consolidating three IT environments and teams into one. The decision was taken to adopt a VDI environment to enable users to access their work from any building or terminal within the three councils and at any time. The challenge for this is managing an environment that is both complex and susceptible to change.
Due to the nature of this complex environment, Strata identified that they needed a log management system to identify events happening across the systems and network, in order to learn from new incidents and then put proactive monitoring in place to identify reoccurrences in advance, offering end to end Continual Service Improvement.
“As an IT Director, the thing that helps me sleep at night is knowing that when the users of the three councils come into work in the morning, they have access to the systems they need to support the 300,000 citizens resident within the area. We have 1,800 users across the three authority sites, and we have calculated that for each hour users are unable to access the systems and service their citizens, the cost of lost productivity if circa £30,000. Hence, Strata Service Solutions Ltd. need to be aware 24 hours a day and 7 days a week of any risks to our networks that can impact our users and our citizens,” says Laurence Whitlock, IT Director at Strata.
Strata decided that the best way of managing these risks in a complex environment was to bring onboard a SIEM system to track all the activity that was going on across all different systems. Not only did Strata want this solution to manage logs from a security perspective, butbalso to provide proactive operational management, delivering information to other areas of the business such as infrastructure and support that could impact the business systems and systems availability.