Logpoint again breaks the scale in the Info-Tech 2021 Emotional Footprint report
With an overall Customer Satisfaction score of 9,2 (out of 10), Logpoint is defined as an “Outlier” among Champions in the Info-Tech 2021 Emotional Footprint report for SIEM. Logpoint demonstrates an industry-leading ability to establish and maintain a positive vendor-customer relationship while delivering product effectiveness.
Logpoint is named a Champion and industry Leader in the 2021 Emotional Footprint report for SIEM. Customers are ranking Logpoint as #1 when it comes caring about the relationship, providing effective service and maintaining client friend policies. Customers appreciate our transparency and the fact that we over deliver on our promises.
With a net emotional footprint of 96 out of 100, Logpoint emerges as a clear leader among the over 10 SIEM vendors evaluated in the Emotional Footprint report. According to the Info-Tech Footprint report, Logpoint “enables organizations to convert data into actionable intelligence, improving their cybersecurity posture and creating immediate business value. Our Modern SIEM, UEBA and Automation and Incident Response solutions, simple licensing model and market-leading support organization empowers our customers to build, manage and effectively transform their businesses.”
| Product impact | Negotiation and contract |
|---|---|
| Reliable | Transparent |
| Fair | Overdelivering |
| Strategy and innovation | Service experience |
| Helping innovate | Effective |
| Continually improving | Caring |
| Appreciating incumbent status | Respectful |
| Inspiring | Efficient |
| Conflict resolution | |
| Client friendly | |
About Info-Tech Research Group
Info-Tech Research Group is the world’s fastest growing information technology research and advisory company, proudly serving over 30,000 IT professionals. Info-Tech produce unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. Info-Tech partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.
The Security Incident and Event Management Emotional Footprint Report measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.