LogPoint breaks the scale in the Info-Tech 2020 Emotional Footprint report
With an overall Customer Satisfaction score of 9,3 (out of 10) vs. the 8,2 industry average, LogPoint is defined as an “Outlier” among Champions in the Info-Tech 2020 Emotional Footprint report for SIEM. LogPoint demonstrates an industry-leading ability to establish and maintain a positive vendor-customer relationship while delivering product effectiveness.
LogPoint is named a Champion and industry Leader in the 2020 Emotional Footprint report for SIEM. Customers are ranking LogPoint as #1 when it comes caring about the relationship, providing effective service and maintaining client friend policies. Customers appreciate our transparency and the fact that we over deliver on our promises.
With a net emotional footprint of 95 out of 100, LogPoint emerges as a clear leader among the 12 SIEM vendors evaluated in the Emotional Footprint report. LogPoint is receiving top scores in 13 out of 25 questions in the five main categories:
| Product impact | Negotiation and contract |
|---|---|
| Reliable | Transparent |
| Fair | Overdelivering |
| Strategy and innovation | Service experience |
| Helping innovate | Effective |
| Continually improving | Caring |
| Appreciating incumbent status | Respectful |
| Inspiring | Efficient |
| Conflict resolution | |
| Client friendly | |
LogPoint is named a Champion and industry Leader in the 2020 Emotional Footprint report for SIEM. Customers are ranking LogPoint as #1 when it comes caring about the relationship, providing effective service and maintaining client friend policies. Customers appreciate our transparency and the fact that we over deliver on our promises.
With a net emotional footprint of 95 out of 100, LogPoint emerges as a clear leader among the 12 SIEM vendors evaluated in the Emotional Footprint report. LogPoint is receiving top scores in 13 out of 25 questions the five main categories:
Product impact
- Reliable
- Fair
Negotiation and contract
- Transparent
- Overdelivering
Strategy and innovation
- Helping innovate
- Continually improving
- Appreciating incumbent status
- Inspiring
Service experience
- Effective
- Caring
- Respectful
- Efficient
Conflict resolution
- Client friendly
About Info-Tech Research Group
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The Security Incident and Event Management Emotional Footprint Report measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.